FAQ

What delivery service is available?

Orders are delivered within the United States only, and Standard Shipping is free for every US order without a minimum spend.

How should I interpret the delivery estimate?

Allow 1–2 business days for preparation, then an estimated 4–6 business days in transit after dispatch. Weekends and US federal holidays do not count. Disruption in the carrier network can affect arrival.

How do I follow my shipment?

Tracking information is emailed to the address associated with the order. The carrier’s first scan may take time to appear. Contact us with the order and tracking references if the parcel is unexpectedly delayed or missing.

Can a purchase be changed before it leaves?

Request amendments or cancellation immediately before dispatch. We will review its progress, but cannot guarantee that processing can be interrupted. A dispatched order is handled through the return procedure.

What is needed for a return or exchange?

Contact us within 30 days following delivery, identifying the order or providing proof of purchase. For change-of-mind returns, goods must be unused and in original condition and packaging. We arrange and pay eligible return shipping, using a prepaid label or another merchant-paid method. Exchanges depend on availability and agreed arrangements.

How are damaged or incorrect deliveries handled?

Describe the damage, defect, wrong item or shortage and include order details and relevant photographs. We investigate and explain the appropriate remedy. Eligible returns for these issues are also shipped at the merchant’s expense.

How long does an approved refund take?

After the return has arrived, been checked and been approved, we send the refund to the original payment method within 10 business days. The bank or payment provider may need more time to post it.

Where can I check payment, care and contact information?

Checkout lists enabled payment methods and the USD total including taxes required by law. Product-specific material, compatibility, care and safety details are in each listing. For assistance, use the merchant contacts below during Monday to Friday, 9:00 AM–5:00 PM (America/New_York).